Thoughtful app support

Support for Step Cal

Find help for daily goals, permissions, step data, calorie estimates, and reporting issues with the app.

Help desk

Common support topics

Changing your daily step goal

Open Settings in Step Cal to raise or lower your Daily Step Goal. New installs start at 10,000 steps, and your progress updates against the goal you choose.

Step data is not updating

Check that Apple Health permissions are enabled for Step Cal in iOS Settings or the Health app. After changing permissions, reopen Step Cal.

Calories look different from another app

Calorie estimates vary because apps use different formulas and profile inputs. Step Cal is intended as an estimate, not medical guidance.

Requesting help

Include your device model, iOS version, app version, and a short description of what happened so the issue can be reproduced.